Software, Materials, Services and other related information are collectively referred to as "Content."
“You” or “you”
"You" means you individually, any person, including any employer that you are acting on behalf of.
Means support-avg.com's Support Services, which are support-avg.com chat and phone based computer optimization and cleaning services as set forth on the Usupport-avg.com web site. The Services include virus diagnosis, virus removal, PC tune-up, Internet login protection, email account setup, software installation, printed setup, printer support, and general computer trouble shooting services. The scope of the services is subject to change without notice, and support-avg.com may discontinue or modify the Services in its sole discretion.
means any software used by support-avg.com in connection with the Services.
Technical Support Services are provided only via phone, Internet chat and remote desktop sharing. Services are provided upon Subscriber's contacting support-avg.com support as explained on the support-avg.com Subscriber authorizes support-avg.com to configure its computers and delete the files that support-avg.com deems unnecessary to a computer's operation. Subscriber gives support-avg.com express permission to alter the registry of any computer receiving the Services as needed to provide the Services. The Services may require additional software. Subscriber gives support-avg.com express permission to install, configure, and use such software on Subscriber's computers.
To provide the Services, support-avg.com must access a computer or network receiving the Services over the Internet. A high speed Internet connection is highly recommended in order to avoid delays or problems with the Services. Subscriber is solely responsible for providing an Internet connection and access to its computers. Subscriber must assist support-avg.com in any manner necessary to diagnose the computer and provide the Services. Failure to fully cooperate with the support-avg.com representative shall be considered a breach of this Agreement. All instructions and steps taken in providing the Services shall be left to the support-avg.com representative's sole discretion. Subscriber warrants that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, Subscriber must have administrator rights to the computer, have a back-up of all data on the computer, and provide support-avg.com with correct and accurate information.
Credit Card BillingCredit Card Billing
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize support-avg.com to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize support-avg.com and/or any other company who bills products or services, or acts as billing agent for support-avg.com to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide support-avg.com with updated credit card information upon support-avg.com request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither support-avg.com nor any support-avg.com affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at support-avg.com option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.